Community Lead - Flexible Workspace
Salary: £35,000 per annum
Location: East London
Are you passionate about delivering exceptional service and creating spaces where people love to work?
We’re looking for a Community Lead to help shape the member experience at a premium flexible workspace. You’ll be a visible and approachable presence in the building, bringing people together while ensuring the workspace is welcoming, well presented and running smoothly.
This is a hands-on role combining customer experience, community engagement and day-to-day operations. It’s ideal for someone who enjoys building relationships, taking ownership and turning ideas into experiences that make a difference.
What you’ll be doing
- Overseeing the day-to-day member and visitor experience, ensuring a warm, professional welcome.
- Building strong relationships with members and acting as a point of contact for their needs.
- Leading the delivery of community events and activities that encourage connection and engagement.
- Supporting and guiding the Community Associate to maintain high service standards.
- Carrying out regular building walkthroughs and coordinating responses to operational or facilities issues.
- Managing member enquiries and resolving concerns promptly and professionally.
- Supporting tours, prospective member enquiries and onboarding.
- Overseeing member move-ins, move-outs and meeting room arrangements to ensure a smooth experience.
- Supporting administration, records and operational processes.
- Developing relationships with local businesses and partners to bring added value to the community.
- Working with the team on social media and marketing activity that showcases the workspace and its community.
- Monitoring member feedback and identifying opportunities to improve the experience and support retention.
What we’re looking for
- Experience in flexible workspace, hospitality, serviced offices, events, retail or another customer-focused environment.
- A track record of delivering excellent service and building strong relationships.
- Confidence taking ownership of day-to-day operations and resolving issues.
- Experience supporting or leading colleagues, with a collaborative approach.
- Strong organisational skills and the ability to balance multiple priorities.
- A creative approach to community engagement and events.
- Excellent communication skills and a professional, approachable manner.
- Confidence using Microsoft Office, CRM systems and social media platforms.
- A keen eye for detail and pride in maintaining a high-quality environment.
Interested? Apply today, or contact the TRC London team for a confidential conversation.